RETURN POLICYUpdated 16 days ago

Flylow gladly accepts returns of unworn and unwashed items within 30 days of the order date. Feel free to try on in your living room, but if it's been used on a storm day or worn in the bar after skiing, we can't take it back. (Sorry.) Please be sure to zip and fold up your gear in its packaging. It helps our team out immensely, and it's good karma points for you. All items must be returned with the original tags still attached. If for any reason, you do not have the tags, please reach out to our team prior to returning.

A flat rate of $15 is charged for returns, this covers your return label and is shown as a handling fee on your return. No label fee is charged for exchanges, and your new order ships for free.

All packages are reviewed manually upon return. Our team will process your return within a week of it arriving at our fulfillment center. Once processed refunds can take several business days to show in your account.

*Items with a red "Final Sale" tag or those bought through the Pro Program require approval for return/exchange