Woohoo! You ordered some new gear, that's really exciting. As a small team we work to ship orders as speedily as possible, so most orders will go out within 2 business days. This does not include weekends (we like to ski too!). If you order something
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We totally understand! Please keep in mind that weather delays or other events in your area can cause a lag in movement. Maybe your local team just win the super bowl and blocked your street or you just got two feet of fresh pow (luck you!) Either wa
We recommend checking with your neighbors, roommates and friends to see if anyone brought your gear in for you. If you don't see it or hear from the kind folks in your neighborhood for 3 business days, let us know at [email protected], and we will
Please send photos of the package as it arrived, it's contents and your packing slip to our customer service team at [email protected]. They will be on it right away to help you out, and file a claim with the carrier. If your package wasn't damaged
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While we can't guarantee any changes or cancellations once your order is placed, please reach out to us as soon as you can at [email protected] and we will try our best! If we were working at super human speed and already processed your order, we w